Code of Conduct
At Strat2gyAI, we are committed to building trusted, long-term relationships with our customers, partners and stakeholders. As a provider of strategic management technology and advisory services, we recognize the responsibility associated with handling confidential and commercially sensitive information.
This Code of Conduct describes the principles that guide how Strat2gy Inc., trading as Strat2gyAI (“Strat2gyAI”) conducts its business.
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1. Confidentiality and Data Protection
We recognize the importance of protecting Customer information.
Confidentiality. We treat non-public Customer information as confidential and use or disclose it only as necessary to provide our services, as authorized by the Customer, as permitted under the applicable Customer Agreement, or as required by law.
Access controls. Access to Customer Data is restricted to authorized personnel and systems based on legitimate business and operational requirements.
Security. We maintain technical and organizational safeguards designed to protect Customer Data against unauthorized access, use, alteration, disclosure, destruction or loss.
Privacy. We process personal information in accordance with applicable privacy and data protection laws and our Privacy Policy.
2. Integrity, Ethics and Professionalism
We seek to conduct every engagement with integrity, objectivity and professionalism.
Honesty and transparency. We communicate truthfully, seek to set realistic expectations and avoid knowingly misrepresenting our capabilities or services.
Conflicts of interest. We seek to identify potential conflicts of interest and appropriately disclose or manage them where they may materially affect an engagement.
Professional judgment. Our advice and recommendations are intended to support our Customers’ strategic objectives and are provided in good faith based on the information available to us.
3. Trust and Respect
We seek to maintain professional relationships based on mutual respect.
Collaboration. We listen to our Customers, seek to understand their objectives and respect differing perspectives and organizational cultures.
Respect and inclusion. We do not tolerate unlawful discrimination, harassment or abusive conduct in our business interactions.
Intellectual property. Ownership of Customer materials, Strat2gyAI technology, work product and other intellectual property is governed by the applicable Customer Agreement. Nothing in this Code modifies those rights.
4. Accountability and Service
We seek to deliver meaningful value and continuously improve our services.
Customer focus. We seek to align our work with each Customer’s agreed strategic objectives and priorities.
Continuous improvement. We welcome feedback and use it to help improve our Platform, services and customer experience.
Responsiveness. We aim to respond to Customer communications in a timely, thoughtful and solution-oriented manner.
5. Legal and Regulatory Compliance
We conduct our business in accordance with laws and regulations applicable to our operations.
Compliance. We seek to comply with applicable legal, regulatory and ethical requirements relevant to our services and business activities.
Anti-corruption. We prohibit bribery, corruption and improper inducements in connection with our business.
Contractual commitments. Our contractual commitments, deliverables, service levels and allocation of responsibilities are governed by the applicable agreements between Strat2gyAI and the Customer.
6. Responsible Use of Our Platform and Services
We expect Customers and users to use Strat2gyAI responsibly and in accordance with applicable agreements and our Terms of Use.
Authorized use. Access to the Platform is limited to authorized users acting within the scope of the permissions granted to them.
Intellectual property. Users must respect Strat2gyAI’s intellectual property rights and may not reproduce, resell or distribute proprietary materials except as permitted by the applicable agreement or Terms of Use.
Reporting concerns. Customers and users are encouraged to report suspected misuse, security concerns or other issues relating to the Platform or our services.
7. Concerns and Dispute Resolution
We seek to address Customer concerns promptly and constructively.
Open dialogue. We encourage Customers to raise concerns so that we have an opportunity to understand and address them.
Formal disputes. Any formal dispute will be addressed in accordance with the dispute-resolution provisions of the applicable Customer Agreement or other governing agreement.
8. Contact and Reporting
Questions concerning this Code or concerns about our conduct may be directed to:
Privacy enquiries may be directed to:
Our Commitment
We seek to earn and maintain the trust of our Customers through responsible conduct, professional judgment, appropriate stewardship of information and continued improvement of our Platform and services.
This Code expresses the principles that guide our conduct. It does not amend or replace any Customer Agreement, Terms of Use, Privacy Policy or other contractual commitment between Strat2gyAI and its Customers.